RETURNS & EXCHANGES

Thank you for your purchase from HighCreekOutdoors.com. We appreciate your business. Please see the full details below regarding our return policy and process.

Returns/Exchanges must be received within 30 days from the delivery of the order.

Any damaged items must be reported within 5 days of delivery to support@roughcreekibex.com

All Merchandise must be returned in its original condition with all tags attached and without signs of wear or damage.

All exchanges are subject to product availability and like-item exchanges cannot be guaranteed.   It is recommended that you contact support@roughcreekibex.com prior to shipping your item to see if the item you are requesting is available.

All returns/exchanges are subject to approval. 

Discounted/Sale Items are considered final sale and cannot be returned or exchanged. 

Returns will be processed within 5 days of receipt and any refunded amount will be issued to the original form of payment.  Please be aware that your banking institution may require additional time to post this transaction to your account.  

We accept returns by mail only.  Customer is responsible for all fees associated with shipping.  It is recommended that you use an insured, trackable carrier.  High Creek Outdoors is not responsible for lost or damaged packages.

Mailed Returns should be sent to:
High Creek Outdoors
Attn: Returns/Exchanges
189 Reta St.
Stephenville, TX 76401
United States

The following information is required in order to process your return:

Name the order is under: 

Order Number:

Reason for Return or Exchange:

Requested Outcome:  

Return or Exchange  (be sure to indicate which size or replacement item you are needing) . 

Missing information will result in delays in processing your request.

Online Order and Return Questions?

If you have any questions concerning our return policy, please contact us at (254) 968-7900 or at support@highcreekoutdoors.com 

 

Thank you for shopping with High Creek!