RETURNS & EXCHANGES

We want you to be happy with your High Creek gear. If something isn't quite right, we're here to help.

Returns & Exchanges

Returns and exchanges must be received within 30 days of delivery.

To be eligible, items must be unworn, unwashed, undamaged, and returned in their original condition with all tags attached.

Items marked Final Sale are not eligible for returns or exchanges.

Exchanges

Exchanges are subject to product availability. If you'd like to exchange an item for a different size or style, we recommend contacting us before sending your return to confirm availability.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery so we can make it right.

Return Shipping

We accept returns by mail only. Customers are responsible for return shipping costs.

We recommend using an insured, trackable shipping service. High Creek Outdoors is not responsible for return packages that are lost or damaged in transit.

Refunds

Once your return is received, please allow 3–5 business days for processing.

Approved refunds will be issued to the original form of payment. Your bank or credit card provider may require additional time for the refund to appear in your account.

Mail Returns To

High Creek Outdoors
Attn: Returns/Exchanges
189 Reta St.
Stephenville, TX 76401

What to Include

Please include your name, order number, reason for the return or exchange, and requested outcome with your package.

For exchanges, please include the size or replacement item you'd like.

Missing information may delay processing.

Questions?

If you have any questions about a return or exchange, contact our customer service team at support@roughcreekibex.com.

Thank you for shopping High Creek.