PRIVACY POLICY
At High Creek Outdoors, we care about your privacy — seriously. We know how important it is to keep your personal info safe, and we want to be upfront about what we collect, how we use it, and how we protect it. This policy explains everything so you can feel confident shopping with us.
1. Information We Collect (and Why)
When you browse our site or place an order, we collect a few pieces of info to make your experience as smooth as possible. Here’s what that looks like:
A. Personal Information
Provided directly by you when you:
- Create an account
- Place an order
- Subscribe to emails or texts
- Contact customer service
Examples:
- Full name
- Billing and shipping address
- Phone number
- Email address
- Payment details (processed securely by third-party gateways)
B. Device Information
- Your IP address, browser type, device info
- How you found us, which pages you visited, and what you clicked on
- Cookies that help us remember your cart, preferences, and more
We only use this info to help you shop easier, get your orders to you, and improve our website and customer service.
2. How We Use Your Information
We use your info to:
- Process your orders and send updates
- Answer questions and provide support
- Send occasional emails
- Make your shopping experience feel more “you”
- Prevent fraud or anything sketchy
We don’t sell your info. Ever.
3. SMS/Text Messaging
If you choose to sign up for text messages from High Creek Outdoors, here’s the deal:
- We’ll use your phone number to send you updates about your orders, exclusive offers, and other brand news.
- Message frequency will vary, but we promise not to blow up your phone.
- Standard message and data rates may apply (check with your carrier).
- You can opt out at any time by replying STOP to any of our messages. Reply HELP for help.
- We don’t share your phone number with marketers outside High Creek Outdoors — ever.
4. Who We Share It With
We only share your information with trusted partners who help us run High Creek — like:
- Shopify (our website platform)
- Payment processors (like PayPal or Stripe)
- Shipping carriers
- Email platforms (for newsletters and updates)
They only use your info to do their job, not for anything else.
4. Cookies (Not the Tasty Kind)
Our site uses cookies to keep track of what you’re browsing, help your cart stay full, and show you more of what you love. You can turn them off in your browser settings, but some features might not work as well without them.
5. Your Choices Matter
You're always in control. You can:
- Access or update your info
- Unsubscribe from emails anytime
- Ask us to delete your data (unless we need to keep it for legal or legitimate business purposes)
To make any of these requests, just email us at support@roughcreekibex.com — we’re happy to help.
6. Data Security
We take protecting your info seriously. We use secure systems and trusted partners to keep your data safe.
7. Age Limit
Our site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
8. Policy Updates
We may update this Privacy Policy from time to time. If we do, we’ll change the date at the top and keep you in the loop if it’s a big change.
9. Let’s Talk
Have questions? Concerns? Or just want to say hi?
Email us at: support@roughcreekibex.com
Mail us at: High Creek Outdoors, 189 Reta Ave, Stephenville, TX 76401
Thanks for being part of the High Creek family — we appreciate you!
Last Updated: May 9, 2025