Frequently asked questions
You’ve got questions. We’ve got answers. Below are the things folks ask us most often. If you don’t see what you’re looking for, drop us a line at support@roughcreekibex.com — we’ll get you squared away.
Shipping questions
Where do you ship?
Right now, we ship across the U.S. If you’re off the beaten path, reach out — we’ll do our best to get gear to your doorstep.
When will my order ship out?
Most orders leave our warehouse within 2–3 business days. You’ll get a tracking email once it’s on the move.
Need it fast?
You’ll see expedited options at checkout. We’ve been there — campfire starts in 3 days, and you need that jacket.
Can I change or cancel my order?
If it hasn’t shipped yet, we’ll do everything we can. Email support@roughcreekoutfitter.com right away. Once it’s out the door, it’s in the wild.
Returns & Exchanges
What’s your return policy?
If it’s been 30 days or less, and the gear’s still unworn and unwashed, you’re good to go. Start your return or exchange here
Do returns cost anything?
We accept in-store and by mail returns. Customer is responsible for all fees associated with shipping. It is recommended that you use an insured, trackable carrier. High Creek Outdoors is not responsible for lost or damaged packages.
How long until I see my refund?
Give us 3–5 business days after we receive your return. The banks take it from there.
Gear & Fit
How does your stuff fit?
Our gear is made for movement and built to last. It runs true to size with a slightly relaxed fit. If you’re between sizes or prefer a closer fit, consider sizing down.
Will you restock sold-out items?
Some styles come back, others are here for a season and gone for good. Best bet? Sign up for restock alerts and our newsletter — it’s how the first to know stay first.
Where is your gear made?
We partner with trusted makers here in the U.S. and overseas to build honest, durable goods. Every piece is crafted with the kind of care we stand behind.
Other Questions
How do I get word on new gear?
Sign up for our emails and follow us on social media. We don’t flood your inbox — just trail-tested goods and updates worth your time.
Do you sell gift cards?
We do. Digital gift cards are available here and they never expire. For the folks who know what they love — and the ones still figuring it out.
Interested in carrying High Creek?
We offer select wholesale partnerships. Reach out to support@roughcreekoutdoors.com with your shop details.
Still need help?
Shoot us an email at support@roughcreekoutfitters.com. We're not bots. We're real folks — and we're here to help.