Frequently asked questions
Got a question? We’ve got you covered. Find answers to our most frequently asked questions below. Still need help? Reach out to us at support@roughcreekibex.com.
Shipping questions
Where do you ship?
We currently ship throughout the United States.
When will my order ship out?
Most orders ship within 1–2 business days. Once your order is on the way, you’ll receive an email with tracking information. Custom embroidered items may take up to 2 weeks to ship.
Need it fast?
Expedited shipping options are available at checkout when available.
Can I change or cancel my order?
If your order hasn’t shipped, we’ll do our best to make changes or cancel it. Email us as soon as possible at support@roughcreekibex.com. Once an order has shipped, we’re unable to make changes.
Returns & Exchanges
What’s your return policy?
We accept returns and exchanges within 30 days of purchase on items that are unworn, unwashed, and in original condition. Start your return or exchange here
Do returns cost anything?
Customers are responsible for return shipping costs. We recommend using an insured, trackable shipping service. High Creek Outdoors is not responsible for lost or damaged return packages.
How long until I see my refund?
Once we receive your return, please allow 3–5 business days for us to process your refund. Additional processing time may vary depending on your bank.
Gear & Fit
How does your gear fit?
Most High Creek gear fits true to size. If you’re between sizes or prefer a more relaxed fit, we recommend sizing up.
Will you restock sold-out items?
Some styles are restocked, while others are only available for a limited time. Sign up for restock notifications on the product page to be the first to know when your size is back.
Where is your gear made?
We partner with trusted manufacturers around the world to produce High Creek gear. We’re committed to quality craftsmanship and responsible manufacturing standards. High Creek Outdoors is a member of the Fair Labor Association.
Other Questions
How can I hear about new releases?
Sign up for our emails and follow High Creek on social media for new releases, restocks, promotions, and everything happening at High Creek.
Do you sell gift cards?
We do. Digital gift cards are available here and they never expire. For the folks who know what they love — and the ones still figuring it out.
Interested in carrying High Creek?
Yes. We offer wholesale partnerships with select retailers. Email support@roughcreekibex.com with your store name, location, and contact information to get started.
Still need help?
Still have a question? Email us at support@roughcreekibex.com and our team will be happy to help.